Business Analyst

Job Title:

Business Analyst

Job Description

Were Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "Worlds Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

• Requirement Gathering for New Change Request.
• Creating FSD for the Change Request.
• Discussion on the FSD with Client and reverting on queries raised by client on FSD
• Following up for Sign-off on the FSD.
• Explaining the documented Change request to Developers and QA’s
• Helping QA Team to give DEMO to client after Change request in deployed in UAT
• Monitoring issues raised by Client in UAT and conveying the same to internal Team
• Answering queries raised by Client through mail or over mobile
• Connecting to Client in Daily Standup call for project discussion
• Imparting knowledge of already live functionality to both Client and Internal team
• Providing Demo of Factorin product to new customers.