Project Manager

Area(s) of responsibility

Project & program management experience with 15 yrs of experience overall.

Program manager will be responsible for the planning, estimating, analysis, and delivery of tools & platform improvements of dedicated services . He/she must provide communication to team members, BSL management, and Account sponsors.

• Ensures delivery of modules in accordance with project guidelines.
• Ensures all standards are adhered to throughout project execution.
• Manages contracts associated with program or OEM/COTS product vendors.
• Ensures Operational SLAs for platform support services
• Resource and Stakeholder management.
• Maintains Platform RAID register and track for closures.
• Ensures smooth handover from Implementation to Managed services team.
• Good communication skills.
• Ability to command respect.
• Conflict Resolution skills.
• Good knowledge of project management principles.
• Be comfortable in an uncertain environment.
• A constant risk management mindset.
• Leadership Skills.
• Program manager responsibilities include laying out a strategy, setting objectives, overseeing projects, managing people, and analyzing the data.
• Organizing programs and activities in accordance with the mission and goals of the organization.
• Developing new programs to support the strategic direction of the organization.
• Creating and managing long-term goals.
• Developing a budget and operating plan for the program.
• Developing an evaluation method to assess program strengths and identify areas for improvement.
• Writing program funding proposals to guarantee uninterrupted delivery of services.
• Managing a team with a diverse array of talents and responsibilities.
• Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks.
• Working on strategy with the marketing team.
  
  

• Proven experience in program management.
• Proven stakeholder management skills.
• Proven experience managing a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Understanding of project management.