TELECALLER RETAIL SALES

JOB TITLE: TELECALLER – RETAIL SALES

JOB PROFILE CODE: CDJ0029

LOCATION: Connaught Place, New Delhi

JD – TELECALLER – RETAIL SALES

• Make timely outbound calls to retail walk-out customers (approx. 100 calls per day).
• Ensure all calls are made within 1 working day of the customer’s visit.
• Engage potential customers professionally and courteously to understand reasons for walk-out.
• Promote relevant products or offers based on customer interest and feedback.
• Maintain detailed and accurate records of each interaction in the CRM system.
• Follow up on warm leads and schedule in-store visits or callbacks where required.
• Meet or exceed daily/weekly/monthly calling and conversion targets.
• Collaborate with sales and marketing teams to refine messaging and improve lead conversion.
• Provide feedback to management on lead quality, customer concerns, and recurring issues
• Any other duty as assigned time to time.
  
  

• Any Graduate in any discipline (Bachelor’s degree required) and female candidates only.
• Should have 1–2 years of experience in tele sales, tele calling, customer service, or a similar role preferred.
• Should have excellent verbal communication skills with a clear and confident phone manner.
• Strong persuasion skills and the ability to handle objections professionally.
• Should have basic knowledge of computers, Excel, CRM tools.