Senior Associate Production Services Application Support Analyst

Job Description

Senior Associate, Production Services Application Support Analyst

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Production Services Application Support to join our team.This role is located in Chennai, TN.

In this role, you’ll make an impact in the following ways:

• Maintains and supports Liquidity and Margin/FX/Fixed Income/Reg Reporting applications and their operating environment.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup.
• Performing root cause analysis and problem management for complex problems to address underlying technical issues. Analyze any complex issues.
• Collaborates with business and application development stakeholders.
• Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Contributing to automation of Disaster recovery and data center rotation exercise.
• Using AI to automate BAU work.
• Partnership with Development team to automate Deployments and release validations using Pipelines.
• Monitors changes to applications and their operating environment.
• Create and maintain support documentation and procedures
  
  

To be successful in this role, we’re seeking the following:

• Bachelors degree in computer science or a related discipline, or equivalent work experience required
• 4-6 years of experience in applications support or production environment required; experience in the financial services industry is a plus
• Coordinated with front office and other support teams, locally and globally, to address trade related enquiries and issues
• Analytic and data driven experience in supporting applications part of the Trade Lifecycle
• Experience in supporting Java, .NET based applications
• Experience with IBM MQ/ messaging and Rabbit MQ middleware queues
• Experience with SQL and Oracle databases and writing complex SQL queries.
• Experience with monitoring tools – Splunk, AppDynamics, Prometheus, Grafana, Moog soft or related solutions
• Coding skills in Java/C#/Python to automate manual work and building utilities for BAU work.
• Experience in deployment and strong debugging skills
• Familiarity with ITIL Service Management.
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section
• Prioritize and handle service requests, incidents, change management and problem tickets
• Should be willing to work on weekends and shifts
  
  

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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