Process Trainer-Trade Finance

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. 

Your Role And Responsibilities

Documentation

• Participate and contribute towards SOP standardization initiatives
• Update the training material with the necessary changes/modifications emanating from SOP modification
• Create new Training material (including on-line training) basis on the needs
• Review and update training materials (for new hire training as well as production training) on a regular basis
• Training delivery
• For the new hire training - produce a comprehensive training plan covering pre-process, process and post process training phases in consultation with the Territory Manager for all in scope products
  
  

2.2 Carry out the Pre process , Process and Post process training for the new hire batch with the responsibility of batch’s training schedule adherence, end through put , timely assessment and certification

2.3 Evaluate the success of the classroom learning experience and make appropriate improvements

2.4 Maintain record of training activities and employee progress. Tracking and reporting of all training MIS

2.5 Plan and conduct Cross skill (intra and inter site), Up skill (Inputter to Controller) and Refresher trainings in consultation with Territory Managers and DHS

2.6 Remain up to date with product and procedure knowledge by processing transactions, one to one sessions with employees and discussions with CMT / COE / R&P team

2.7 Drive the Knowledge, cross-skilling and tenure assessments (twice a year) and share the results with the DHS and TMS and Process Leader to define action plans

2.8 Plan, conduct and report out the monthly product assessments. Analyze the results and propose

action plans to TMs when needed

2.9 Review and analyze available studies/assessments on quality and execution (Reviews , Throwbacks , Errors/Incidents to identify and propose specific training actions

2.10 Seek inputs and feedback from Territory managers on efficacy of feedbacks/trainings conducted. Act on any area of improvement highlighted during this feedback

• Continuous Improvement
  
  

3.1 Proactively identify, recommend and implement process improvements within training function

3.2 Ensure 100% records related to audit and compliance requirements

3.3 Participate and contribute in Continuous Improvement initiatives driven by Territory Managers or Process Leader

3.4 Assess need to update the Permanent Training Environment (PTE) and communicate such needs to the Super User team

Preferred Education

Masters Degree

Required Technical And Professional Expertise

• 5 yrs + with at least 24 months in Trade Finance operations/training
• Training Facilitation skills
• Process Orientation including documentation
• Inter personal skills
  
  

Preferred Technical And Professional Experience

Certified Documentary Credit Specialist (C.D.C.S) Preferred

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