Delivery Operations Specialist

Skill required: Talent Acquisition - Onboarding

Designation: Delivery Operations Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands. Candidates with End to End Recruitment experience - Domestic/International Market. Building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.

• Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.
• Proven track record of leading a team of recruiters.
• English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Administer onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc. Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format What are we looking for? Responsible for team members performance evaluation and career counseling through regular performance feedbacks
• Perform Talent Review to analyze training needs of team members & and ensuring consistent learning.
• Ensure succession planning for critical team members & sufficient back up planning & development of successors.
• Manage attrition and implement retention strategies.
• Drive team engagement and rewards & recognition strategies
• Manage and improve people performance and align them with organizational goals and objectives
• Extensive and demonstrable experience of sourcing candidates utilising a variety of methods including networking, on-line and off-line advertising, internet search (data mining), database searching and the use of Web 2.0 methodology (Google AdWords/Social Media etc.), social media hiring in addition to utilising relevant recruitment providers
• Previous experience of working with recruitment ATS (applicant tracking system) or vacancy management systems e.g. Taleo, SuccessFactors, Kanexa etc.
• Use of talent market mapping strategies to identify more right-fit candidates
• Business Process Implementation Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows.
• Participate actively in organizational wide initiatives like business Excellence etc.
• Create a logical plan, realistic estimates and schedule for an activity or project segment.
• Manage system downtime & system issues data and escalate to appropriate sources
• Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals
• Encourages clients to actively participate in developing solutions and to raise concerns.
• Identifies & implements improved/innovative work processes or client/customer service.
• Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery 8+ years of HR experience
• 6+ years of experience in a Recruitment Managed Service environment (Preferably International support), RPO (recruitment process outsourcing) or an in-house corporate recruitment team
• 4+ years of team handling
• 4+ years of Client / stakeholder engagement in outsourcing environment Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes
• Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team.
• Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason
• Communication, training and implementing relevant Process knowledge change/updates to the team.
• Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).
• Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards
• Create & implement robust Internal quality controls to ensure accuracy levels are met.
• Manage Weekly and Monthly MIS inputs to Ops Manager and SDL.
• Monitor/measure performance through regular process reviews of metrics
• Drive productivity measures for optimum utilization of FTEs
• Create & implement governance mechanism to ensure compliance to defined process requirements.
• Demonstrate the knowledge & subject matter expertise to help resolve issues.
• Review process on a regular basis and re-engineer when required by change requests
• Review Change Requests, do impact analysis and cascade changes to team
• Manage amendments to internal metrics with onshore as well as SLA with client
• Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives.