Change Manage

Job Description – Change Manager

Level : SA - 1 / M - 2

Location : Pan India

Work Model : Hybrid Model with 3 days WFO

Notice Immediate Joiner : Immediate or Less 45 Days

Prerequisites

Ø Minimum of 6+ years for SA / 9 + years for M of experience in Change Manager role.

Ø ITIL Basic/Intermediate Certificate (ITIL V3/ V4)

Ø Willing to work primarily in US shifts (CDT) & Weekends

Key Roles & Responsibilities

• Change Management Strategy
  
  

Ø Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes.

Ø Create a vision and strategy for transitioning the organization from its current state to a desired future state.

• Execution and Implementation
  
  

Ø Lead and coordinate change activities, ensuring smooth execution of the change plan.

Ø Implement communication plans to keep all stakeholders informed and engaged.

Ø Develop and deliver training programs to equip employees with the necessary skills for new processes.

Ø Build and manage a network of "change champions" to help drive adoption within their teams.

• Stakeholder & People Management
  
  

Ø Manage and engage stakeholders at all levels to ensure buy-in and alignment.

Ø Provide leadership, coaching, and support to employees, leaders, and managers during the change.

• Monitoring and Evaluation
  
  

Ø Monitor the progress of change initiatives and make necessary adjustments.

Ø Evaluate the adoption and reinforcement of the changes to ensure long-term success.

• Risk and Problem Management
  
  

Ø Identify and manage risks associated with the change.

Ø Develop risk mitigation plans for high-impact changes.

IT Skills & Qualifications

Ø Proven work experience with Problem, Change, Incident and Knowledge management role

Ø Experience in IT service management and ITIL processes.

Ø Strong problem-solving skills

Ø Ability to work with cross-functional teams and manage multiple tasks simultaneously.

Ø Knowledge of ITSM tools

Ø Good analytical and problem-solving skills to identify, investigate, and resolve issues effectively.

Ø Must possess strong communication and interpersonal skills to coordinate with various teams and stakeholders.

Ø Approachable and audible in conference calls.

Application & Tools

Ø Power BI (reading and creating reports to excel)

Ø ServiceNow Dashboard (adding filter, fields and custom search)

Ø Office 365 advance knowledge (PowerPoint, Word, Excel, Outlook)

Ø MS team (chats & team sites)

Ø SharePoint Sites (basic admin and edits, posting data and basic organization)

Ø OneNote (using for data documentation & logging/tracking)

Ø SharePoint list (using to track RAID items and tracking)

Ø AI (ChatGPT and Copilot know how to use advanced functions. Knowing other AI tools is a plus. Also able to identify when people use AI.)

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