Operations Specialist

Job Description

Provides business-focused procurement processes services and continuously strives to improve them. Participates in meeting service KPI’s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops relationships with local Stakeholders. May lead and/or provides support to other team members in resolving operational issues within own process expertise.

Job Description - Grade Specific

Role Overview•Manages and guides team members to achieve established objectives (if applicable)•Provides procurement processes service delivery as per scope to meet specific KPIs•Supports delivery of Procurement services into the Business•Maintains a proactive working attitude towards Client/Users•Has knowledge of the stakeholder community within the work perimeter•Manages relationships with stakeholders•Monitors process adherence across work perimeter and escalates concerns as needed •Coordinates/supports junior professionals in following processes and problem-solving•Understands Procure-to-Pay (P2P) processes •Has knowledge about cross-functional work•Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities•Oversees and leads team members by providing clear guidance, setting expectations, coordinating tasks, and offering support to achieve established objectives (if applicable)•Performs daily activities properly and timely in accordance with procedures and KPI targets•Responsible for a customer-focused service towards the Stakeholders, reacting to Client/Users requests and queries in a timely fashion•Responsive to local Stakeholders in solving day-to-day activities•Supports junior professionals in day-to-day activities •Demonstrates knowledge of processes and procedures relevant to the function•Accountable for process compliance within the work perimeter•Provides subject matter expertise to other team members as needed•Proactively shares knowledge on Procure-to-Pay (P2P) and Service Delivery procedures with other team members•Acts in alignment with overall procurement policies and processes•Supports transformation projects’ activities•Helps the team to achieve common goals•Continually seeks out ways to improve Stakeholders satisfaction•Continually strives to simplify, standardize and improve processes •Supports and executes transformation projects