XM Discover Consultant

The purpose of this role is to lead and manage Research and Survey Analytics customer analysis deep dives, execute the strategies outlined by senior leadership, and manage the day-to-day communication with clients.

Job Description:

Key responsibilities:

Contribute towards developing the business strategy of the service line/function. Builds, runs, reviews and improves processes and systems to ensure business objectives are met / surpassed. Actions and implements various strategic initiatives such as quality improvement/measurement, automation etc.

Develop and proactively review and tune the team structure to meet / exceed business objectives

Ensures current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain. Stays abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable

Undertakes necessary preparation for client reviews or support the Functional head in preparation for client reviews. Is proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channel any escalations. Leads or assists in developing proposals, requisite services or solutions to increase business from existing clients in conjunction with the account manager. Maintains sustainable and trustworthy relations in the client organisation

Develops and coaches team members.

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent