Team Lead Technical Customer Support
Talentmate
India
7th August 2025
2508-6271-13
Job Description
Ensure fastest response to customer complaints through whole team including engineers, service franchisees/distributors.
Ensure team is motivated and help them to meet their targets
Ensure proper support to service franchisees/distributors through technical, commercial aspect. Ensuring proper ROI for service franchisees.
Conduct technical traininings for service providers as well as customers. Do service review with service providers as well as customers.
Achieve service revenue targets including annual maintenance contract (amc), consumables, equipments, etc. Also ensure repairs cost during warranty and amc is withing budget.
Regular feedback on machine/spares performance and quality. Also submission of service MIS in terms of response time, warranty cost and amc business.
Ensure strict adherence of all service systems and safety.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Bengaluru ,Karnataka |
| Company Website: | http://www.solenis.com/ | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Chemical Manufacturing | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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