STM Talent Management

Introduction

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

The Team Manager for Global Talent Management Operations Support will be responsible for managing and leading a team of professionals in delivering operational excellence across various Talent Management and Performance Management activities. The individual in this role will play a pivotal role in streamlining processes, driving efficiency, and supporting global initiatives to elevate employee performance, engagement, and talent management outcomes. This position requires a strategic thinker with strong analytical skills, people management expertise, and a commitment to enhancing the organizations talent and performance ecosystem.

Responsibilities

How youll make an impact

Talent and Performance Management:

• Oversee the Oracle -myHR Talent and Performance, Succession Planning Processes and Activities.
• Ensure SOP’s are updated and reviewed as GHRSS Processes and timelines. Documents process to ensure timely and accurate resolution.
• Manage and Oversee SLA’s and TAT for individual processes and activities and look at building operational efficiencies.
• Ensuring timely communication and compliance across the team.
• Drive operational efficiencies and streamline processes based on volumes that are being supported.
• Create a robust escalation management process.
• Guide, mentor and coach the team on performance and behavioural aspects.
  
  

Qualtrics Surveys and 360 Feedback and Behavioral Assessments:

• Oversee the 360 Gallagher Behavior Feedback Assessment - Survey Launch process, ensuring efficient execution and insightful feedback delivery.
  
  

Competencies:

• Leadership: Ability to inspire and manage a global team to meet strategic objectives.
• Operational Excellence: Keen attention to detail and focus on improving processes and outcomes.
• Strategic Thinking: Ability to align Talent Management initiatives with organizational goals.
• Technological Proficiency: Expertise in using Talent Management tools and platforms such as Qualtrics.
• Relationship Management: Ability to build and maintain strong relationships with global stakeholders.
  
  

Qualifications

About you

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
• 8+ years of experience in Talent Management, Performance Management, or HR Operations, with at least 2 years in a managerial role.
• Strong understanding of Performance Management processes and frameworks.
• Demonstrated success in supporting Succession Planning, Talent Pool Reviews, and Engagement initiatives.
• Experience managing cross-functional projects.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Excellent organizational and project management skills, with the ability to handle multiple priorities in a fast-paced environment.
• Outstanding communication and interpersonal skills, with the ability to influence and collaborate with global stakeholders.
  
  

Additional Information

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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