SDM-Airport Operations

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join us as a Site Reliability Engineer (SRE) and embark on an exciting journey of ensuring reliability, resiliency, and innovation in our information systems and ecosystems. As an SRE at Kyndryl, youll be at the forefront of driving continuous improvement and delivering exceptional service to our customers. Your role goes beyond traditional engineering, as youll have the opportunity to analyze business needs, tackle complex problems, and provide strategic advice and designs. Youll be involved in every stage of the software lifecycle, from building and testing to deploying changes and maintaining robust systems. Were looking for a true visionary who can think strategically and help shape the future of our services. Your expertise in building trusted relationships with customers and partnering with them for success will be instrumental in driving our growth. As an SRE, youll have the unique opportunity to work on end-to-end services, spanning customer sites and platforms. Collaboration and proactivity are key as you work alongside a talented team of professionals, eager to make a difference. Youll embrace an entrepreneurial mindset, taking ownership of your responsibilities and constantly seeking innovative solutions. With an unwavering focus on quality, robustness, and security, youll be a driving force in implementing cutting-edge tools that enhance our operations, improve reliability, and gather valuable feedback on our platforms. Your ability to identify and mitigate common operational issues will play a crucial role in delivering seamless experiences to our customers. If youre passionate about pushing the boundaries of technology, thrive in a collaborative environment, and are motivated by the opportunity to shape the future of reliability engineering, then we want to hear from you. Join our team and be part of a dynamic and forward-thinking organization that values innovation and excellence in everything we do. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Site Reliability Engineer at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills And Experience

• 10+ years of experience in operational management, including incident management and escalations
• Experience with design and implementation of application monitoring to ensure reliability and performance meets or exceeds business goals
• Experience implementing strategies to cap operations load and to handle overflow using appropriate tooling and metrics; defining service level indicators and objectives in collaboration with stakeholders, business, development, DevSecOps and Operations teams
  
  

Key Responsibilities (might include):

• FIDS Management: Overseeing the configuration, maintenance, and optimization of FIDS to ensure real-time and accurate display of flight schedules, gate assignments, baggage claim information, and other relevant announcements.
• Operational Integration: Ensuring seamless integration of FIDS with other airport systems such as AODB (Airport Operational Database), Departure Control Systems (DCS), Arrival Management Systems, and Baggage Handling Systems (BHS).
• Troubleshooting & Support: Providing expert-level support for FIDS-related issues, diagnosing problems, and coordinating with IT and vendors for resolution.
• Process Improvement: Identifying opportunities to enhance operational efficiency through better utilization of FIDS and related technologies.
• Stakeholder Coordination: Liaising with airlines, ground handlers, airport authorities, and IT departments to address operational requirements and challenges related to FIDS.
• Project Management (if SDM also implies manager): Leading or contributing to projects involving FIDS upgrades, new installations, or system enhancements.
• Compliance & Regulations: Ensuring FIDS operations comply with aviation industry standards, safety regulations, and local airport policies.
• Training & Documentation: Developing training materials and procedures for airport staff on FIDS usage and best practices.
• Data Analysis: Analyzing FIDS data to identify trends, optimize information flow, and support operational decision-making.
  
  

Preferred Skills And Experience

• BS degree in Computer Science, Engineering, or other highly technical, scientific discipline.
  
  

Deep understanding of Airport Operations: Including passenger flow, baggage handling, aircraft turn-around processes, gate management, and airside/landside operations.

• Extensive FIDS Expertise: In-depth knowledge of various FIDS platforms (e.g., SITA, Amadeus, Rockwell Collins, proprietary systems), their architecture, functionalities, and data interfaces.
• Database Knowledge: Familiarity with relational databases and SQL for querying and managing operational data, especially as it pertains to FIDS.
• System Integration: Experience with API integrations and data exchange protocols commonly used in airport environments.
• Problem-Solving: Strong analytical and troubleshooting skills to resolve complex operational and technical issues.
• Communication: Excellent verbal and written communication skills to interact with diverse stakeholders.
• Project Management (desirable): If the role involves leading initiatives, knowledge of project management methodologies.
• Relevant Software/Tools: Proficiency with airport operational software, FIDS configuration tools, and monitoring systems.
  
  

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contacts Kyndryl email address.

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