Licensing Specialist

Job Description

This role focuses on maintaining accurate licensing records, document management, updating digital dashboards, and ensuring efficient data tracking and reporting to support regulatory compliance and decision-making.

Responsibilities

Licensing Support:

• Review submitted intake forms for completeness and accuracy.
• Maintain and update licensing records in accordance with regulatory requirements.
• Document management of Licencing Processes and Procedures.
  
  

Database & Record-Keeping

• Update and maintain databases with accurate and up-to-date information.
• Generate reports on licensing activities for internal and external stakeholders.
  
  

Dashboard Management & Reporting

• Maintain and update licensing dashboards to track application statuses and renewals.
• Generate reports and visual data summaries to support decision-making within the Licensing Department.
• Ensure data accuracy by regularly reviewing and verifying dashboard entries.
• Assist in developing automated workflows and alerts for pending applications and license expirations.
  
  

Customer Service

• Respond to queries from applicants and license holders where necessary in a professional and timely manner.
  
  

Qualifications

• Experience in administrative support, data management, or records administration.
• Proficiency in MS365 (inc Excel, Forms, Sharepoint, Visio, PowerBI), other data visualization tools, and database systems.
• Strong attention to detail and ability to manage large volumes of information.
• Ability to handle confidential information with discretion.
• High level of integrity, professionalism, and ethical conduct.
  
  

About Us

The General Commercial Gaming Regulatory Authority (GCGRA) is the federal executive agency responsible for regulating and overseeing commercial gaming in the United Arab Emirates. We aim to drive sustainable growth by cultivating world-class commercial gaming operations and implementing efficient regulation, grounded in the principles of integrity, innovation, and responsible practices.

Established by Federal Law by Decree and headquartered in Abu Dhabi, the GCGRA is the executive authority that holds exclusive jurisdiction to regulate, license, and supervise all commercial gaming activities and facilities in the UAE.

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