Operations Associate

About The Team

With almost 4 Lakh entrepreneurs aboard the Meesho app, we are all set to democratize internet commerce for everyone in India. Our primary responsibility, as the Business org, is to actively drive this mission from the frontlines. As an Associate Operations, you will play a huge role in driving growth for all sellers in the platform by enabling them to participate in the various promotional constructs within Meesho like Sale, Deals and Loyalty programs.

Our team holds end-to-end responsibility to source right selections, discounts, catalogs, products for all these events. You will be working closely with an Associate - Ops, Key Account Managers(KAMs) and Business Analysts to achieve this under the guidance of a Program Manager and the Director of MTU/ATU charter.

Beyond this there will be cross pod functionality with the Product, Tech, Pricing, Supplier Growth, User Growth, and Fulfillment & Experience teams to achieve our 10x levers.

We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions.

About The Role

We are looking for a dynamic, self-starting, result oriented Associate Operations who can display strong execution skills along with good business process understanding to ensure that our business KRs are met.

As Associate Operations, you will be required to make and execute a plan for enabling our sellers to participate in our promotional constructs like sale, deals and loyalty programs. You will also play an instrumental role in enabling our KAMs/agencies to deliver the bar-raising performance every time. Operational excellence, problem solving and defining SOPs are some of the key responsibilities of this role.

What You Will Do

• Mentor, motivate & provide direction to a team of KAMs
• Advocate Meesho’s values & principles across your team
• Work with central teams to ensure we achieve the targets for our sale, deals and loyalty programs
• Develop robust processes for smooth execution of all critical tasks
• Define KRAs & goals for the team and individuals
• Compile and evaluate metrics for success assessment of individual and team level tasks
• Communicate priorities and key decisions with stakeholders with your excellent verbal, written & visual communication skills.
• Drive higher supplier engagement and quick problem resolution through effectively guiding your team
• Be comfortable with challenges and exude confidence to build processes to drive higher efficiency and better outcomes
• Influence strategic decisions across the organization by earning the trust of your stakeholders
• Effectively use quantitative & qualitative data to drive decisions & measure success
• Helps define short & medium term goals, design execution roadmap and set team priorities that align with company’s overall strategic goals
  
  
  

• BE/B. Tech from premier institutes
• MBA preferred. 1-3 years of overall experience with at least 1+ years in leading teams
• Experience in Handling Category is an add-on
• Experience with startups and fast-paced environments is an added advantage
• Experience in using Microsoft Excel and Google Sheets to analyze data and build POV
• Demonstrated ability to think strategically and tactically
• Deep understanding of business and customers
• Excellent verbal and written communication skills
• Proven ability to lead the team and manage relevant stakeholders
• Proven skills in driving problems to solutions and opportunities