Housekeeping Order Taker

Company Description

We are thrilled to unveil the upcoming launch of our newest all-inclusive luxury lifestyle destination in Ras Al-Khaimah. As we prepare to open doors to this exceptional property, we are seeking visionary managers to join our founding team. This is a rare opportunity to shape the guest journey from the ground up. If you are passionate about excellence, inspired by innovation, and driven to lead with purpose, we invite you to be part of this transformative chapter.

Job Description

• Guest Order Management: Receive and record housekeeping requests from guests, such as additional linens, towels, toiletries, or other housekeeping services, ensuring accuracy and efficiency.
• Communication with Housekeeping Team: Relay guest orders to housekeeping staff and follow up to ensure that requests are fulfilled promptly and to the highest standard.
• Service Coordination: Work closely with housekeeping attendants, supervisors, and other departments to ensure smooth delivery of housekeeping services to guest rooms and public areas.
• Inventory Management: Monitor and update inventory levels of housekeeping supplies and amenities, ensuring that stock is maintained and requests can be fulfilled without delay.
• Guest Interaction: Maintain a professional and friendly demeanor when interacting with guests, assisting them with their specific needs and responding to any special requests.
• Order Documentation: Accurately document all guest requests and ensure that proper records are maintained for reference and follow-up.
• Complaint Resolution: Address guest concerns or complaints regarding housekeeping services, escalate issues when necessary, and ensure timely resolution.
• Coordination with Other Departments: Work with the Front Office, Food & Beverage, and Maintenance teams to coordinate any special requests or requirements related to housekeeping services.
• Reporting: Provide daily reports on the status of housekeeping requests, orders, and any issues or concerns that need to be addressed.
• Sustainability & Waste Management: Promote and follow eco-friendly practices, minimize waste, and support the hotels sustainability goals.
  
  

• Education: High school diploma or equivalent preferred.
• Experience: Previous experience in a customer service or housekeeping-related role is an advantage.
• Customer Service Skills: Excellent communication skills and a professional, friendly approach when interacting with guests and colleagues.
• Organizational Skills: Strong attention to detail and ability to manage multiple orders and requests efficiently.
• Teamwork: Ability to collaborate with housekeeping, front office, and other departments to ensure guest satisfaction.
• Problem-Solving: Ability to handle guest requests or concerns with a proactive and solution-focused approach.
• Time Management: Ability to prioritize tasks and manage time effectively to meet guest expectations.