ESM And ServiceNow Pre-sales Solution Architect

Enterprise Service Management (ESM) & ServiceNow® Pre-sales Solution Architect

Job Title: Enterprise Service Management (ESM) & ServiceNow® Pre-sales Solution Architect

Location: Onsite

Job Type: Full-time

Experience Level: 12+ years

Position Summary

We are looking for a seasoned Enterprise Service Management (ESM) and ServiceNow® Pre-Sales Solution Architect with deep expertise in ServiceNow®, ITIL®, and SIAM. This role plays a critical part in supporting sales teams by driving ITSM/SIAM/ServiceNow® opportunities, designing tailored solutions, and leading pre-sales engagements. The ideal candidate will bring strong functional and technical solutioning capabilities, a strategic mindset, and hands-on experience in proposal development, effort estimation, and pricing. Prior experience in ITSM and SIAM operations using ServiceNow® is highly desirable.

Key Responsibilities

• Pre-Sales Engagement & Solutioning
• Lead pre-sales engagements for SIAM, ITSM, and ServiceNow®, including requirement analysis, solution design, and proposal development.
• Design customized solutions using ServiceNow® and, where applicable, other ITSM platforms, aligned with client needs and Visonet’s service offerings.
• Prepare and deliver client-facing presentations, product demonstrations, and solution walkthroughs.
• Proposal Development & Commercials
• Respond to RFI, RFP, and BAFO stages with comprehensive functional and technical inputs.
• Estimate resource effort, define scope of work, and collaborate with pricing teams to finalize commercial proposals.
• Ensure all proposals are aligned with client objectives, technical feasibility, and delivery capabilities.
• Client Interaction & Relationship Management
• Engage with clients to understand business challenges and position relevant SIAM/ITSM/ServiceNow® solutions.
• Travel to domestic and international client sites for workshops, presentations, and solution defense.
• Establish and maintain trusted advisor relationships with client stakeholders throughout the sales cycle.
• Internal Collaboration & Handover
• Collaborate with sales, delivery, and practice teams to ensure a smooth transition from pre-sales to implementation.
• Provide detailed documentation and support during project initiation and handover phases.
  
  

• Strong understanding of SIAM and ITIL® frameworks, and ITSM/SIAM processes.
• Mandatory hands-on experience with ServiceNow® - implementation, usage, or consulting.
• Proven expertise in pre-sales solutioning, architecture, and proposal development for ServiceNow®, SIAM, and ITSM.
• Ability to analyze complex requirements and design scalable, cost-effective solutions.
• Proficiency in MS Office tools (Excel, PowerPoint, Visio) and collaboration platforms (Jira, Confluence).
• Excellent communication, presentation, and business writing skills.
  
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field (mandatory).
• Master’s degree (MBA preferred) is an advantage.
  
  

• 10–15 years of overall IT experience, with at least 5–8 years in pre-sales and solution architecture for SIAM, ITSM, and ServiceNow®.
• Experience in operational or delivery roles using ITIL® and ServiceNow® is a plus.
  
  

• SIAM/ITIL® Foundation (mandatory); Intermediate/Expert level preferred.
• ServiceNow® CSA and CIS certifications (preferred but not mandatory).