F&B Attendant (225-623)

An F&B Attendant, or Food and Beverage Attendant, is an essential team member within the hospitality industry who ensures that guests have a pleasant dining experience. These professionals are responsible for serving food and drinks, managing reservations, and maintaining the cleanliness and organization of the dining area. Their role is critical in delivering exceptional customer service and creating a welcoming atmosphere where guests feel comfortable. An F&B Attendant works closely with kitchen staff and other members of the service team to ensure all operations run smoothly. They should possess excellent communication skills, attentiveness to guest needs, and the ability to handle various tasks simultaneously.

Responsibilities

• Greet guests courteously and attend to their dining and refreshment needs.
• Uphold cleanliness and sanitation standards in dining and service areas.
• Collaborate with kitchen staff to ensure timely and accurate order preparation.
• Present menus and assist guests in making informed menu choices.
• Process customer payments and ensure accurate billing and record keeping.
• Set up dining areas, including table settings and condiments placement.
• Maintain an organized service station, restocking supplies as needed.
• Deliver food and drinks to tables promptly and efficiently.
• Address and resolve any customer complaints or requests professionally.
• Support other staff during peak service periods with teamwork and collaboration.
• Provide guests with information on menu specials and restaurant events.
• Ensure all health and safety regulations are strictly adhered to during service.

Requirements

• High school diploma or equivalent education qualification is required.
• Previous experience in customer service or hospitality is preferred.
• Strong communication skills, both verbal and written, are essential.
• Ability to remain calm and professional in a fast-paced environment.
• Capable of standing for extended periods during shifts.
• Basic math skills for cash handling and billing procedures are necessary.
• Certification in food safety or hygiene is considered an advantage.