Service Sales Manager (225-929)

The Service Sales Manager plays a pivotal role in overseeing and driving service sales operations within an organization. This position involves developing strategies to maximize sales growth, fostering client relationships, and ensuring high levels of customer satisfaction. The Service Sales Manager is responsible for managing a team of service sales representatives, setting performance goals, and identifying opportunities for improvement in sales processes. This role necessitates a deep understanding of the service-oriented approach to sales as well as the ability to adapt strategies to suit various industries. A successful Service Sales Manager will interact with key stakeholders, strive for market expansion, and stay abreast of industry trends to maintain a competitive edge. With a balance of strategic planning, leadership, and client management, this position offers a dynamic and rewarding career path for those with sales acumen and a customer-centric focus.

Responsibilities

• Develop and implement sales strategies to drive service revenue growth.
• Manage and lead a team of service sales representatives effectively.
• Establish strong and lasting relationships with key clients and partners.
• Monitor and analyze sales performance metrics to improve effectiveness.
• Identify and pursue new business opportunities in various markets.
• Collaborate with marketing teams to design promotional activities and materials.
• Prepare and present detailed sales reports to senior management regularly.
• Ensure the team meets or exceeds set sales and customer satisfaction targets.
• Conduct regular training and development sessions for the sales team.
• Negotiate contracts and agreements with new and existing customers.
• Stay updated on industry trends and competitor activities to strategize accordingly.
• Resolve escalated customer issues and complaints to maintain satisfaction.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field is required.
• Proven track record of success in sales management within the service sector.
• Strong leadership skills and experience managing sales teams effectively.
• Excellent communication, negotiation, and interpersonal skills are essential.
• Ability to analyze market trends and sales data to drive strategy decisions.
• Proficient in using CRM software and sales performance tracking tools.
• Willingness to travel as necessary to meet clients and attend industry events.