Junior Client Co-Ordinator (225-803)

The Junior Client Co-Ordinator is a dynamic role designed for individuals who possess excellent communication and organizational skills. This position is a critical support role within our client service team, aimed at delivering superior customer service and ensuring seamless coordination between clients and the company. As a Junior Client Co-Ordinator, you will be responsible for managing client inquiries, scheduling meetings, and maintaining client records meticulously. Your role will involve regular interaction with clients, requiring you to build strong relationships and foster a sense of trust and reliability. With an eye for detail, you will ensure that all client needs are accurately recorded and communicated to the relevant teams within the organization. This is an exciting opportunity for motivated individuals seeking to develop their careers in client management and service delivery. Additionally, working within a supportive environment will allow you to hone your skills further and grow in your professional journey.

Responsibilities

• Maintain and update accurate client records in our database system.
• Coordinate and schedule client meetings, ensuring all parties are informed timely.
• Assist in the preparation and distribution of client reports and presentations.
• Respond promptly to client queries via phone, email, or face-to-face interactions.
• Support senior staff in developing strategies to enhance client satisfaction and retention.
• Monitor client feedback and relay relevant information to improve service offerings.
• Ensure effective communication between clients and internal departments is maintained.
• Assist in managing client billing inquiries and follow up on pending issues.
• Manage the logistics of client engagements, including travel arrangements if necessary.
• Develop knowledge of the industry trends to better meet client needs and expectations.
• Participate in client review meetings and document outcomes for follow-up actions.
• Organize and maintain a comprehensive filing system for all client-related documentation.

Requirements

• Bachelor’s degree in Business Administration or related field preferred.
• Proven experience in client service or a coordinated customer-facing role.
• Strong organizational skills with the ability to multitask under pressure.
• Excellent verbal and written communication abilities are essential.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Demonstrated problem-solving capabilities and attention to detail.
• Ability to build and maintain strong professional client relationships.
• Flexible and adaptable to changing environments and demands.
• Possess a proactive attitude and be willing to take the initiative.