Food and Beverage Associate (225-722)

The Food and Beverage Associate plays a crucial role in delivering top-notch customer service within the dining areas of a restaurant, hotel, or other hospitality establishments. As a vital member of the dining team, the Food and Beverage Associate ensures that guests experience outstanding service and enjoy high-quality food and drinks. This position requires a blend of interpersonal skills, attention to detail, and an enthusiastic attitude to contribute positively to the guest experience. Food and Beverage Associates are responsible for various tasks, from greeting guests and taking orders to serving food and beverages and maintaining cleanliness standards. This is an excellent opportunity for individuals interested in hospitality to grow and develop in a vibrant and rewarding industry.

Responsibilities

• Greet guests warmly and assist them with seating arrangements when necessary.
• Take accurate food and beverage orders and relay them to kitchen staff promptly.
• Deliver food and beverages to guests in a timely and professional manner.
• Maintain a clean and organized dining area, ensuring tables are properly set.
• Respond promptly and courteously to guests' questions and special requests.
• Ensure compliance with health and safety regulations in food service areas.
• Provide detailed menu descriptions to assist guests in making informed choices.
• Manage and resolve guest complaints with a focus on guest satisfaction.
• Upsell additional menu items and promotions to enhance guest experience.
• Process payments, including cash, credit, and room charges efficiently.
• Participate in team meetings and training sessions to improve service standards.
• Assist with inventory management and restocking of supplies and beverages.

Requirements

• High school diploma or equivalent education is typically required for this role.
• Proven work experience in a customer service or hospitality role preferred.
• Strong communication skills and ability to work effectively in a team environment.
• Flexibility to work various shifts, including weekends, evenings, and holidays.
• Basic math skills for handling cash transactions and providing change accurately.
• Knowledge of food safety and sanitation regulations is highly beneficial.
• Positive attitude and ability to handle high-stress situations with poise.