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Job Description

As a Customer Relationship Executive, you will play a pivotal role in nurturing and expanding our customer relationships, ensuring a high level of customer satisfaction, and serving as a vital link between the company and its clients. Your primary responsibility will be to foster long-lasting relationships by understanding client needs, addressing their concerns, and providing tailored solutions. You will work closely with various departments to ensure that customer feedback is used to enhance and improve services. An adept communicator and problem-solver, you will be proactive in anticipating needs, suggesting improvements, and influencing client loyalty. This role is central to sustaining customer trust and contributes significantly to the company's reputation and growth.


Responsibilities

  • Develop and maintain strong customer relationships to ensure client retention and loyalty.
  • Effectively manage customer inquiries, ensuring prompt and accurate responses and resolutions.
  • Coordinate with internal teams to ensure alignment and delivery of exceptional service.
  • Identify opportunities for process improvements to enhance customer experience and satisfaction.
  • Conduct regular follow-ups and feedback sessions with customers to gauge satisfaction levels.
  • Analyze customer feedback and market trends to recommend improvements to senior management.
  • Prepare comprehensive reports on customer interactions to inform strategic decisions.
  • Assist in developing client-centric strategies that drive business growth and customer retention.
  • Monitor industry developments to keep the company informed of potential impacts on clients.
  • Organize client workshops, briefings, and events to strengthen client relations and engagement.
  • Maintain up-to-date knowledge of company products and services for effective client consulting.
  • Handle any disputes or complaints professionally to restore client confidence.

Requirements

  • Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
  • Minimum of 3 years' experience in a customer service or client relations role.
  • Strong communication, presentation, and negotiation skills are required.
  • Proven ability to manage multiple priorities and deliver results under pressure.
  • Excellent problem-solving skills with a proactive approach to client issues.
  • Familiarity with CRM systems and Microsoft Office Suite is essential.
  • High level of personal initiative and ability to work independently with minimal supervision.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: India City: Rajasthan
Company Website: https://www.talentmate.com Job Function: Customer Service
Company Industry/
Sector:
Recruitment & Staffing

What We Offer


About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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