Key Account Manager (225-828)

The Key Account Manager is responsible for nurturing and expanding relationships with strategically important clients. Focusing on client satisfaction, this role ensures that each client's unique needs are met through tailored solutions that align with our business offerings. The Key Account Manager acts as the primary point of contact between the client and the company, fostering long-term relationships that drive business growth. They will create and implement strategies to increase sales, manage contracts, and resolve any issues that arise, thus playing a pivotal role in client retention. This role demands excellent communication skills, the ability to think strategically, and a strong sales background. A successful Key Account Manager will demonstrate an ability to identify and capitalize on new business opportunities and collaborate effectively with internal teams to deliver exceptional service.

Responsibilities

• Develop and maintain strong, long-lasting client relationships to achieve customer satisfaction.
• Serve as the primary point of contact for key clients, addressing their needs proactively.
• Create customized solutions to meet the unique requirements of each key account.
• Identify new business opportunities and drive revenue growth within existing accounts.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Negotiate contracts and agreements to maximize profit and meet client expectations.
• Conduct regular check-ins and reviews with clients to assess satisfaction and areas for growth.
• Monitor market trends to improve account management strategies and approaches.
• Prepare and present reports on account status, performance metrics, and strategic planning.
• Assist in the development and implementation of sales strategies and plans.
• Educate clients on company products and services to leverage value-added opportunities.
• Resolve customer complaints efficiently and effectively to maintain high satisfaction levels.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Proven track record of managing key accounts and fostering positive client relationships.
• Strong communication and interpersonal skills for effective client interaction.
• Ability to manage multiple projects and accounts with attention to detail.
• Excellent negotiation skills and the ability to create long-term agreements.
• Strong problem-solving abilities to address client needs and issues promptly.
• Experience in creating and implementing successful account management strategies.