Job Description

As a Key Account Associate, you will play a pivotal role in managing and nurturing our most value-driven client relationships. Your primary focus will be to ensure that our key accounts receive optimal service and are consistently satisfied with our products and offerings. Acting as a crucial link between the company and its high-value clients, you will be responsible for understanding and meeting client expectations, addressing their concerns, and fostering a positive and productive relationship. You will collaborate closely with the sales and marketing teams to tailor business strategies that align with the needs of our key accounts, ultimately driving long-term success and loyalty. This role requires a candidate with excellent communication skills, a keen sense of strategic thinking, and a passion for building lasting partnerships.


Responsibilities

  • Develop and maintain strong relationships with key accounts to build loyalty and trust.
  • Act as the primary point of contact for all client-related inquiries and issues.
  • Collaborate with the sales team to identify opportunities for account growth and development.
  • Ensure clients are satisfied with our products and services, resolving issues swiftly.
  • Conduct regular account reviews with clients to assess their needs and satisfaction levels.
  • Coordinate with internal teams to deliver solutions that meet client specifications.
  • Gather and analyze customer feedback to improve services and product offerings.
  • Create detailed account plans to strategically manage client relationships and goals.
  • Monitor market trends and competitors to effectively position our offerings to clients.
  • Prepare and present reports on account status and client performance metrics.
  • Assist with the development of sales proposals and presentations for key accounts.
  • Contribute to team meetings by sharing insights and strategies for account management.

Requirements

  • Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
  • Minimum of 2 years experience in account management or a similar role required.
  • Strong interpersonal and customer service skills with a client-focused mentality.
  • Excellent communication skills, both verbal and written, are essential.
  • Proven track record of meeting or exceeding sales and client satisfaction goals.
  • Ability to work collaboratively across departments to achieve business objectives.
  • Proficiency with CRM software and Microsoft Office Suite, especially Excel.
  • Exceptional analytical skills with the ability to interpret data and trends.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: India City: Odisha
Company Website: https://www.talentmate.com Job Function: Sales
Company Industry/
Sector:
Recruitment & Staffing

What We Offer


About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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