IT Coordinator (225-905)

An IT Coordinator is a vital component of any organization's technology ecosystem, responsible for ensuring seamless operations within the IT department. They play a critical role in bridging the gap between the IT team and other departments by coordinating technology-related activities and facilitating communications. The IT Coordinator helps manage various IT projects, resources, support services, and systems to meet the organization's technological needs effectively. This role requires a detail-oriented professional with strong organizational and multitasking skills, capable of handling various administrative and technical tasks to ensure the efficiency and reliability of IT services. The successful candidate will demonstrate strong problem-solving capabilities and the ability to manage multiple technology projects simultaneously while maintaining a customer-focused approach to service delivery.

Responsibilities

• Coordinate IT operations and ensure the smooth functioning of technology services.
• Liaise between IT staff and other departments to facilitate communication and collaboration.
• Assist in planning, implementing, and managing IT projects and initiatives.
• Monitor and maintain the integrity and security of networks and systems.
• Provide technical assistance and support for software applications and hardware issues.
• Manage and oversee software installations, upgrades, and maintenance activities.
• Develop and maintain documentation for system configurations and procedures.
• Ensure timely resolution of IT service requests and support tickets.
• Assist with the development and enforcement of IT policies and best practices.
• Coordinate user training sessions to improve technological proficiency and efficiency.
• Analyze system performance and suggest enhancements to improve efficiency.
• Support data backup and recovery processes to protect organizational data.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in an IT coordination or similar technical support role.
• Strong understanding of computer systems, networks, and IT components.
• Excellent organizational skills and the ability to multitask effectively.
• Outstanding communication skills to liaise with technical and non-technical personnel.
• Problem-solving mindset with experience in troubleshooting technical issues.
• Familiarity with project management methodologies and practices is advantageous.