Receptionist (225-907)

A Receptionist acts as the first point of contact for clients, visitors, and colleagues, and plays a critical role in creating a welcoming environment. This position requires excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. Receptionists are responsible for managing incoming calls, scheduling appointments, and handling inquiries, both in person and over the phone. They are also tasked with ensuring the reception area is organized and presentable. An effective receptionist must be detail-oriented, timely, and capable of maintaining a calm and courteous manner even in a fast-paced office setting. This role not only supports organizational operations but also helps in strengthening client relationships through excellent customer service.

Responsibilities

• Greet and welcome visitors as soon as they arrive at the office.
• Direct visitors to the appropriate person and office swiftly and efficiently.
• Answer, screen, and forward incoming phone calls to the right department.
• Ensure the reception area is tidy and presentable at all times.
• Receive, sort, and distribute daily mail and deliveries promptly.
• Maintain office security by following safety procedures and controlling access.
• Keep updated records of office expenses, contacts, and administrative files.
• Manage appointments, meetings, and reservations efficiently and effectively.
• Coordinate with other staff regarding meeting logistics and office supplies.
• Assist in the planning and execution of company events and conferences.
• Provide basic and accurate information in-person and via phone/email.
• Perform other clerical receptionist duties such as filing, photocopying, and faxing.

Requirements

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Proficiency in Microsoft Office Suite and other office software applications.
• Hands-on experience with office equipment like printers and fax machines.
• Strong organizational and planning skills in a fast-paced environment.
• Excellent verbal and written communication skills in English.
• Customer service attitude with aptitude for problem-solving and attention to detail.
• High school diploma; additional certification in Office Management is a plus.