Front Office Manager (225-814)

The Front Office Manager is a critical role within the hotel industry, responsible for overseeing a team of receptionists, ensuring excellent customer service, and managing various administrative tasks. This position requires a leader who is both customer-oriented and adept at handling the operational dynamics of a hotel's front office. A successful candidate will be organized, approachable, and able to juggle multiple tasks while maintaining a focus on guest satisfaction. As the face of the hotel, the Front Office Manager is crucial in setting the tone for the guest experience, leading by example, and instilling a culture of hospitality excellence. This role often involves liaising with other departments to ensure that guests have a seamless experience from check-in to check-out.

Responsibilities

• Ensure the front desk provides a professional and friendly service for guests.
• Schedule shifts and manage team members to optimize workflow efficiently.
• Handle guest complaints and feedback with courtesy and resolution skills.
• Coordinate with housekeeping to ensure timely room readiness and cleanliness.
• Supervise front office staff, ensuring high morale and performance standards.
• Maintain and monitor front office finances, including budgets and expenses.
• Train, develop, and mentor staff members to enhance service quality.
• Administer check-in and check-out processes with efficiency and accuracy.
• Ensure seamless coordination between hotel departments to enhance guest experience.
• Develop and implement policies and procedures to improve operational efficiency.
• Maintain a high level of guest service standards across the front office team.
• Hold regular team meetings to communicate updates and areas of improvement.

Requirements

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum of 3 years of work experience in a similar role within a hotel.
• Outstanding customer service and communication skills are essential.
• Proven organizational skills to manage staff schedules and inventories.
• Ability to handle pressure and deal with high-stress situations proficiently.
• Strong leadership abilities with a focus on fostering a team environment.
• Proficiency in hotel management software and front office systems.