Food And Beverage Assistant (225-911)

The Food and Beverage Assistant plays a vital role in the hospitality and dining industry, ensuring an exceptional experience for guests from the moment they enter the dining establishment until their departure. This position requires an individual with keen attention to detail, excellent communication skills, and the ability to work efficiently under pressure. The assistant will be tasked with supporting daily food and beverage operations, which include managing dining areas, serving customers, and assisting in the preparation of food and drinks. The ideal candidate is someone who possesses a proactive approach to customer service, is adept at multitasking, and possesses a genuine passion for the hospitality industry. The position requires collaboration with various departments to enhance guest satisfaction and maintain a vibrant, inviting atmosphere that aligns with the establishment's standards.

Responsibilities

• Assist in the preparation and serving of food and beverages to guests promptly.
• Provide exceptional customer service, addressing and resolving guest inquiries and complaints.
• Maintain cleanliness and organization of dining areas and ensure hygiene standards are met.
• Collaborate with kitchen staff to ensure timely food preparation and delivery.
• Assist with inventory management, including ordering and stocking food and beverage items.
• Operate cash registers, process payments, and ensure accurate end-of-day financial reporting.
• Adhere to food safety and health regulations to ensure safe food handling practices.
• Assist in setting up, servicing, and cleaning function rooms or event spaces as necessary.
• Maintain a well-groomed appearance and adhere to the dress code and personal hygiene standards.
• Support the training and development of new staff members in their roles.
• Participate in staff meetings and contribute to improvement initiatives and ideas.
• Manage bookings and reservations, ensuring efficient seating and service operations.

Requirements

• Previous experience in a food and beverage assistant or similar role preferred.
• Strong communication and interpersonal skills to engage with customers effectively.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of food safety and sanitation regulations and practices.
• Capability to handle physical tasks, including lifting and standing for long periods.
• Proven ability to work effectively in a high-paced and busy environment.
• Positive attitude, exemplary team spirit, and a passion for customer service excellence.