Field Quality Manager (225-818)

The Field Quality Manager is a pivotal role within our organization, ensuring that our operational standards and quality measures are met consistently in the field. This position involves leading quality initiatives, conducting inspections, and collaborating closely with various teams to enhance service delivery and product quality. The ideal candidate will possess a strong background in quality management, excellent leadership skills, and the ability to implement strategic quality initiatives effectively. As a Field Quality Manager, you will be at the forefront of driving improvements and maintaining high standards, ensuring customer satisfaction and compliance with regulatory requirements. Your expertise will not only safeguard our brand integrity but also play a critical role in the continuous improvement of our field operations.

Responsibilities

• Develop and implement field quality strategies and improvement plans for the organization.
• Conduct regular field audits and inspections to ensure compliance with quality standards.
• Collaborate with operational teams to identify quality gaps and develop corrective actions.
• Lead training programs to enhance quality awareness and skillsets across field teams.
• Monitor field activities and provide feedback on performance and adherence to standards.
• Analyze quality metrics and report findings to senior management for decision-making.
• Ensure all field operations are in line with industry safety regulations and guidelines.
• Work with suppliers and partners to address and resolve quality issues promptly.
• Drive continuous improvement initiatives to improve efficiency and reduce defects.
• Maintain comprehensive documentation related to field quality activities and audits.
• Support product development and operational projects with quality insights and advice.
• Stay updated with industry best practices and regulatory changes impacting field quality.

Requirements

• Bachelor's degree in Quality Management, Engineering, or related field is required.
• Minimum of 5 years of experience in a quality management role in the field.
• Strong understanding of quality assurance methodologies and industry best practices.
• Proven ability to lead and manage quality improvement projects effectively.
• Excellent communication skills to liaise with teams, stakeholders, and management.
• Proficiency in quality management software and data analysis tools is essential.
• Strong leadership capabilities to inspire and guide field teams towards excellence.