Customer Service Representative (225-724)

As a Customer Service Representative, you will serve as the frontline of our company's interaction with customers. Your primary role will involve helping customers by addressing their inquiries, providing accurate information about products and services, and resolving any issues promptly and efficiently. This position requires excellent communication skills, a friendly demeanor, and a team-oriented approach. Your ability to understand and empathize with customers' needs, along with your problem-solving skills, will be crucial to ensuring high customer satisfaction and cultivating a positive customer experience. The role demands adaptability, as you will handle a variety of customer interactions across multiple channels, including phone, email, and chat.

Responsibilities

• Respond to customer inquiries via phone, email, and online chat effectively.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues swiftly to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experiences.
• Identify and escalate complex issues to appropriate departments when necessary.
• Assist customers with billing inquiries and payment processing efficiently.
• Stay informed about product updates and company services changes.
• Collect customer feedback to help improve product offerings and services.
• Meet performance targets for customer satisfaction and response times.
• Participate in training sessions to improve product knowledge and skills.
• Follow communication procedures, guidelines, and policies consistently.

Requirements

• High school diploma or equivalent; Associate’s degree preferred.
• Proven experience in a customer service or helpdesk environment.
• Exceptional verbal and written communication skills are essential.
• Strong problem-solving abilities and a proactive approach to challenges.
• Familiarity with CRM systems and customer service software is advantageous.
• Ability to work under pressure and manage multiple customer queries simultaneously.
• Empathy and patience when handling customer inquiries and complaints.