Bank Telecaller (225-905)

The role of a Bank Telecaller is a crucial part of customer engagement and service in the banking sector. As a Bank Telecaller, you will be responsible for communicating bank-related information and addressing customer queries over the phone. This position requires excellent communication skills, a keen understanding of banking products and services, and the ability to manage a high volume of calls efficiently. A bank telecaller plays a vital role in ensuring customer satisfaction and building long-term relationships with customers. This position demands patience, professionalism, and the ability to work efficiently under pressure. Your role involves providing information, cross-selling products, and assisting with issues or concerns customers may have regarding their banking transactions or accounts. It's an opportunity to serve as the voice of the bank and to contribute significantly to creating a positive user experience.

Responsibilities

• Initiate customer contact via phone to discuss banking products and services.
• Assist customers with inquiries regarding their bank accounts and transactions.
• Maintain accurate customer records and update information in the database.
• Provide information on new banking products and promotion campaigns.
• Handle customer complaints with a high level of professionalism and resolve issues.
• Promote and cross-sell bank products while ensuring compliance with regulations.
• Follow scripts and comply with regulatory requirements during customer interactions.
• Meet daily and monthly targets for calls, sales, and customer completions.
• Provide follow-up calls to ensure customer satisfaction and resolve pending queries.
• Collaborate with different departments to ensure seamless service delivery.
• Gather customer feedback and provide it to the relevant departments for improvements.
• Stay updated with the bank's latest offerings and industry trends to provide accurate information.

Requirements

• Proven experience as a telecaller or customer service role in a banking environment.
• Excellent communication, listening, and interpersonal skills are essential.
• Ability to handle a high volume of inbound and outbound calls effectively.
• Basic understanding of banking products, services, and current financial regulations.
• Strong problem-solving skills with attention to detail and accuracy.
• Proficiency in using telecommunication and computer systems efficiently.
• High school diploma or equivalent; additional certifications in finance are advantageous.