Customer Service Executive (Fresher) (225-727)

The role of a Customer Service Executive (Fresher) is critical to the delivery of exceptional service and support to clients. A Customer Service Executive acts as a point of contact for customer inquiries, providing timely and accurate responses to questions or concerns. As a fresher in this role, you will be trained to handle a variety of customer interactions, focusing on enhancing customer satisfaction through your communication skills and problem-solving abilities. This position offers an excellent opportunity to build a foundational understanding of customer service principles and develop strong communication and interpersonal skills. Candidates should be keen learners, adaptable, and enthusiastic about making a positive impact on the customer experience.

Responsibilities

• Provide prompt and courteous customer service to all client inquiries.
• Handle and resolve customer complaints in a professional manner.
• Maintain an accurate record of customer interactions and transactions.
• Conduct follow-up calls to ensure customer satisfaction and problem resolution.
• Guide customers through basic problem-solving techniques over the phone.
• Collaborate with team members to provide the best possible service experience.
• Identify potential improvements in processes and recommend solutions.
• Participate in training sessions to improve service delivery skills.
• Ensure compliance with company policies and procedures at all times.
• Assist in the development and implementation of customer service policies.
• Keep updated on product knowledge to efficiently answer inquiries.
• Adapt to new systems and technologies as required by the company.

Requirements

• Bachelor’s degree or equivalent experience in a related field.
• Excellent verbal and written communication skills are required.
• Strong listening skills with the ability to empathize with customers.
• Proficiency in using computers and customer service software.
• Ability to adapt and meet deadlines in a fast-paced environment.
• Attention to detail and strong organizational skills are essential.
• Demonstrated ability to maintain a calm demeanor under pressure.