Telemarketing Executive (225-908)

A Telemarketing Executive is a dynamic professional who plays a critical part in the promotion and sales of a company's products or services over the phone. They are responsible for reaching out to potential clients, managing customer loyalty, executing sales strategies, and achieving set targets. Telemarketing Executives are crucial in maintaining a strong client relationship to foster repeat sales and enhance customer experience. Successful candidates will possess exceptional communication skills, persuasive abilities, and integrity to represent the company positively. They must be adaptable, quick-thinking, and committed to continuous improvement in their sales techniques to succeed in a highly competitive market.

Responsibilities

• Conduct outbound calls to potential and existing clients to inform them about the company’s products.
• Follow up on leads and convert them into confirmed sales using strategic selling methods.
• Maintain an updated record of calls and client interactions in the company database.
• Establish positive rapport quickly with prospective customers to effectively close sales deals.
• Provide exceptional customer service by resolving inquiries and handling complaints efficiently.
• Work collaboratively with the sales and marketing teams to meet and surpass company goals.
• Prepare and present detailed sales reports and feedback to management on a regular basis.
• Research and stay knowledgeable about industry trends to provide up-to-date service offerings.
• Upsell and cross-sell additional products or services to current customers when appropriate.
• Participate in training and development programs to enhance telemarketing skills continuously.
• Use effective questioning strategies to uncover unmet customer needs and provide solutions.
• Adhere to all company and regulatory compliance guidelines during all customer interactions.

Requirements

• High school diploma or equivalent; bachelor’s degree in sales or related field preferred.
• Proven experience as a telemarketer or similar customer service/sales role is essential.
• Excellent communication and presentation skills with proficiency in English language.
• Ability to handle rejection with self-motivation and maintain a positive attitude consistently.
• Proficient in computer applications including CRM software and MS Office programs.
• Strong negotiation skills with the ability to resolve issues and address complaints efficiently.
• Capability to work independently while also thriving in a team-oriented environment.