Guest Service Associate - Food & Beverage (225-912)

The Guest Service Associate in Food & Beverage is a key player in the hospitality industry, contributing to the overall guest experience from arrival to departure. This role involves various responsibilities, from taking orders to ensuring guest satisfaction with their dining experience. As a Guest Service Associate, you will act as a vital link between the kitchen and the guests, providing excellent service by understanding and anticipating their needs. Your primary goal is to ensure that guests have an enjoyable dining experience by being attentive, courteous, and knowledgeable about the menu offerings. With a friendly attitude and professional demeanor, you will enhance the guest experience, contributing to the positive reputation of the establishment.

Responsibilities

• Greet and welcome guests with a warm and friendly demeanor promptly.
• Take food and beverage orders accurately and efficiently from guests.
• Provide detailed information about the menu items and daily specials.
• Ensure all orders are entered correctly into the system for kitchen preparation.
• Deliver food and beverages to the table in a timely manner.
• Check back with guests to ensure satisfaction with their dining experience.
• Handle any guest complaints or issues promptly and professionally.
• Maintain clean and organized dining and service areas at all times.
• Assist in setting up and breaking down the dining area for service shifts.
• Collaborate with kitchen and bar staff to ensure seamless service flow.
• Upsell additional menu items or specials to enhance guest experiences.
• Provide accurate billing and process payments efficiently from guests.

Requirements

• Previous experience in food and beverage service or similar environment preferred.
• Exceptional communication and interpersonal skills with a customer-focused approach.
• Ability to multitask and work efficiently in a fast-paced environment.
• Must possess knowledge of food safety and hygiene standards.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Basic math skills for handling cash and processing payments accurately.
• Professional appearance and demeanor, adhering to company dress code policies.