Front Desk Clerk (225-801)

The Front Desk Clerk serves as the first point of contact for guests at our establishment. This role is pivotal in creating a welcoming and professional atmosphere for all visitors. The primary responsibilities include managing reservations, processing check-ins and check-outs, and handling guest inquiries efficiently. The ideal candidate should have excellent communication and problem-solving skills, as well as the ability to multitask effectively in a fast-paced environment. The Front Desk Clerk plays a crucial role in ensuring guest satisfaction by providing outstanding service and solving issues promptly. This position requires a courteous demeanor and a commitment to maintaining the highest standards of hospitality.

Responsibilities

• Greet guests warmly upon arrival and ensure a positive first impression.
• Manage and coordinate room reservations, including cancellations and modifications.
• Process guest check-ins efficiently, ensuring all information is accurately recorded.
• Handle check-out procedures promptly, addressing any billing inquiries or disputes.
• Assist guests with inquiries about amenities, services, and local attractions.
• Coordinate with housekeeping and maintenance to ensure room readiness and cleanliness.
• Maintain a tidy and organized front desk area, adhering to company standards.
• Respond to phone calls and emails professionally, providing accurate information.
• Monitor guest accounts and process payments accurately to avoid discrepancies.
• Address guest complaints or concerns, escalating issues to management as needed.
• Ensure the security of guest information, adhering to privacy and safety protocols.
• Provide concierge services, including booking transportation and dining reservations.

Requirements

• High school diploma or equivalent is required for this position.
• Previous experience in customer service or hospitality is preferred.
• Excellent communication skills, both verbal and written, are mandatory.
• Proficiency with computer software, including MS Office and reservation systems.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong multitasking skills and the ability to handle stressful situations calmly.
• A friendly and courteous demeanor with a focus on providing excellent service.