Customer Service Associate (225-724)

As a Customer Service Associate, you will be the front-line ambassador for our company, ensuring a positive and efficient customer experience. Your role will involve engaging with customers, addressing their inquiries, and resolving any issues they may encounter. You will need to harness your communication skills and product knowledge to deliver exceptional service, thereby enhancing customer satisfaction and loyalty. This position requires high levels of patience and empathy, as well as the ability to work collaboratively with other departments to ensure each client's needs are met. You will play a crucial part in maintaining our company’s reputation for outstanding customer service.

Responsibilities

• Answer customer inquiries promptly through various communication channels, including email and phone.
• Maintain a positive, empathetic, and professional attitude at all times.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Gather customer feedback and report to relevant departments for service improvement.
• Utilize company systems to keep records of customer interactions, transactions, and inquiries.
• Collaborate with the sales and logistics department to resolve shipment issues timely.
• Keep customers informed about new products, services, and promotions relevant to their interests.
• Educate customers about the usage and benefits of the company’s products and services.
• Participate in regular training to stay updated on product knowledge and customer service protocols.
• Assist with the development and execution of customer retention strategies.
• Maintain a deep understanding of the company’s product line to provide detailed assistance.
• Support team members and contribute to a positive team environment and culture.

Requirements

• Bachelor’s degree or equivalent work experience in customer service or related field.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening abilities.
• Excellent written and verbal communication skills for effective interaction.
• Familiarity with CRM systems and practices for efficient service delivery.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Must demonstrate a compassionate and collaborative approach with customers.