Telesales Representative (225-828)

A Telesales Representative plays a crucial role in propelling sales through telecommunication channels. This position involves reaching out to potential clients and existing customers to promote and sell products and services. The Telesales Representative needs to be an excellent communicator, persuasive, and capable of handling rejection with grace. By understanding customer needs and offering tailored solutions, they contribute significantly to the company's bottom line. This role often serves as the initial contact point, making a lasting impression that influences customer perceptions and purchase decisions. Candidates who thrive in high-energy environments and enjoy creating connections with people are ideal for this job.

Responsibilities

• Contact prospective customers via phone to introduce and sell company products.
• Build and maintain strong relationships with existing customers for repeat business.
• Identify customer needs and offer tailored product solutions to meet those needs.
• Keep detailed records of customer interactions and transactions in the CRM system.
• Handle customer inquiries and service issues promptly and courteously.
• Achieve monthly and quarterly sales targets set by the sales manager.
• Stay updated on industry trends to provide valuable insights to customers.
• Collaborate with the marketing team to align sales strategies and promotions.
• Receive and process orders accurately to ensure customer satisfaction.
• Continuously improve sales skills through training sessions and workshops.
• Gather customer feedback to improve products and services.
• Communicate effectively with team members and contribute to team goals.

Requirements

• Proven experience as a Telesales Representative or similar sales role.
• Excellent communication skills, both verbal and written, are essential.
• Strong interpersonal skills with the ability to build rapport quickly.
• Ability to handle objections with professionalism and tact in all situations.
• Familiarity with CRM software and telecommunication systems is preferred.
• High school diploma or equivalent; additional sales training is a plus.
• Commitment to achieving and exceeding sales objectives and targets.