Retail Customer Service Associate (225-829)

A Retail Customer Service Associate plays a pivotal role in maintaining excellent customer relations and ensuring the smooth operation of daily activities within a retail setting. This position is vital for enhancing customer satisfaction by providing outstanding service and support, addressing customer inquiries, and resolving concerns effectively. Retail Customer Service Associates are the face of the company and are responsible for creating a welcoming environment that encourages repeat business. They also assist with sales, manage inventory levels, and perform administrative duties as needed. A successful candidate in this role possesses excellent communication skills, a customer-centric approach, and a strong understanding of retail operations.

Responsibilities

• Greet customers warmly and assist them with their specific needs or queries.
• Process customer transactions, including payments and returns, accurately and efficiently.
• Maintain store cleanliness by organizing shelves and restocking products as needed.
• Handle customer complaints or issues with a calm and professional demeanor.
• Contribute to sales goals by providing excellent customer service and product knowledge.
• Assist in inventory management, including stock checks and updates in the system.
• Provide information and guidance on product selection to meet customer’s preferences.
• Collaborate with team members to ensure a smooth and efficiently running store.
• Stay up-to-date with product knowledge to offer accurate and helpful information.
• Manage customer loyalty programs and explain benefits to encourage participation.
• Support promotional activities by setting up displays and engaging with customers.
• Follow company policies, procedures, and standards to ensure compliance.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience in retail or customer service environment preferred.
• Strong communication skills with a focus on excellent customer service.
• Ability to multitask and remain organized in a fast-paced setting.
• Proficiency with cash registers, computers, and basic math calculations.
• Positive attitude and ability to adapt to changing customer needs.
• Availability to work flexible hours, including weekends and holidays.