Debt Collector (225-903)

As a Debt Collector, you will play a vital role in our financial team, responsible for managing overdue accounts and ensuring timely payment collection. Your primary objective is to communicate with debtors in a professional and empathetic manner while adhering to company policies and relevant laws. You will employ various strategies to reach debtors via phone, email, and other communication platforms to negotiate payment terms and secure outstanding debts. A successful candidate will possess excellent negotiation skills, attention to detail, and a strong commitment to providing exceptional customer service. Join our team and help us maintain financial health and integrity while supporting our clients' and customers' needs.

Responsibilities

• Contact debtors by telephone and email to discuss overdue payments and resolve issues.
• Negotiate payment plans with debtors to facilitate settlements on outstanding debts.
• Maintain accurate and updated records of debtor communications and payment agreements.
• Perform follow-up actions on delinquent accounts to ensure timely payments are made.
• Work collaboratively with clients to establish effective debt recovery strategies.
• Analyze debtor information to assess risk and determine appropriate collection actions.
• Adhere to all compliance and legal requirements related to debt collection activities.
• Prepare regular reports on the status and progress of collections for management review.
• Handle debtor inquiries professionally and provide clear account information and solutions.
• Utilize debt collection software efficiently to manage and track all collection activities.
• Attend training sessions to stay updated on industry trends, laws, and best practices.
• Collaborate with the accounting department to reconcile account discrepancies accurately.

Requirements

• High school diploma or equivalent, with a preference for related certifications.
• Proven experience in a debt collection or related customer service role.
• Strong negotiation skills with the ability to resolve conflicts effectively.
• Excellent verbal and written communication skills for diverse settings.
• Familiarity with debt collection laws and regulations is highly desirable.
• Proficiency in using debt collection software and Microsoft Office Suite.
• Strong organizational skills with attention to detail and accuracy.