Client Service Associate (225-826)

As a Client Service Associate, you play a pivotal role in maintaining client satisfaction and ensuring a seamless experience for clients. You will be the frontline of customer interactions and responsible for managing relationships with clients, addressing their inquiries, and providing support for their needs. This role requires strong communication skills, problem-solving abilities, and a proactive approach to maintaining a positive client relationship. You will act as a bridge between clients and the company, identifying their needs and recommending appropriate services. Your ability to build trust and rapport with clients will significantly contribute to the company’s reputation for excellent customer service. The goal is to provide comprehensive service that exceeds client expectations and fosters long-term loyalty.

Responsibilities

• Manage and resolve client inquiries through email, phone, or in-person meetings.
• Provide full-spectrum support to clients, ensuring a seamless experience.
• Develop and maintain strong, long-lasting relationships with assigned clients.
• Coordinate with internal departments to ensure timely delivery of services.
• Analyze client needs and provide recommendations for service enhancements.
• Monitor client satisfaction levels and propose adjustments as necessary.
• Handle escalated client complaints and ensure effective resolution promptly.
• Track and report on client interactions and feedback using CRM tools.
• Create, maintain, and update a database of client specifications and requirements.
• Assist in the onboarding process for new clients, ensuring smooth transitions.
• Prepare and present reports on account status to clients and internal team members.
• Contribute to process improvement initiatives based on client feedback.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in customer service or client management roles.
• Exceptional communication and interpersonal skills for effective client interactions.
• Strong problem-solving skills with an ability to handle stressful situations.
• Proficiency in customer relationship management (CRM) software tools.
• Ability to multitask, prioritize, and manage time efficiently.
• Detail-oriented with a commitment to delivering accurate and high-quality service.