Chatbot Developer (225-818)

As a Chatbot Developer, you will join a dynamic team at the forefront of AI and machine learning to create sophisticated conversational agents for enterprise clients. Your role will primarily focus on designing and developing chatbots that can interact with users via text or voice, offering them a seamless and interactive experience. You'll work closely with stakeholders to understand their unique business needs and translate these into chatbot functionalities using platforms such as Dialogflow, Microsoft Bot Framework, or similar. With your expertise in natural language processing (NLP) and machine learning, you will continuously improve and optimize these AI applications to ensure they are engaging, contextually aware, and capable of understanding complex requests, ultimately enhancing customer interaction and satisfaction.

Responsibilities

• Design and develop chatbot applications using leading chatbot frameworks and technologies.
• Collaborate with cross-functional teams to conceptualize, design, and test new features.
• Conduct requirements gathering sessions with business stakeholders to identify chatbot objectives.
• Leverage natural language processing methods for enhancing chatbot language understanding capabilities.
• Create clear and detailed software documentation highlighting the design and functionality aspects.
• Integrate chatbots with existing business systems, CRM platforms, and third-party services.
• Perform rigorous testing and debugging to ensure chatbot functionality meets quality standards.
• Analyze user interaction and behavior data to inform future chatbot improvements and updates.
• Provide technical support and troubleshooting for deployed chatbot solutions.
• Train and mentor junior developers in chatbot development best practices and technologies.
• Keep updated with industry trends, emerging technologies, and tools relevant to chatbot development.
• Engage in continuous learning to stay ahead in AI and machine learning techniques.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in developing chatbots or conversational agents in a professional setting.
• Strong understanding of natural language processing and machine learning technologies.
• Proficiency in programming languages such as Python, Java, or JavaScript for chatbot development.
• Experience in using platforms like Dialogflow, Microsoft Bot Framework, or IBM Watson.
• Ability to integrate chatbots with APIs and web services for extended functionalities.
• Excellent problem-solving skills with a strong focus on user satisfaction and experience.