Branch In‑charge (food outlet) (225-727)

The Branch In-charge for a food outlet plays a crucial role in the management and successful operation of the establishment. This position demands a dynamic individual capable of leading a team to ensure top-notch customer service and efficient day-to-day operations. The Branch In-charge is responsible for ensuring compliance with health and safety regulations, managing inventory, staff scheduling, and financial performance of the outlet. They must possess excellent leadership skills, and a keen understanding of the food industry's operational dynamics. Strong problem-solving skills and the ability to multitask in a fast-paced environment are essential to execute the responsibilities effectively. This role requires a proactive approach to handle customer queries, maintain service quality, and drive sales to meet branch profitability goals.

Responsibilities

• Oversee daily operations of the food outlet to ensure efficiency and profitability.
• Manage and lead the team to deliver exceptional customer service consistently.
• Develop and implement strategies to improve sales and customer satisfaction.
• Ensure adherence to health, safety, and hygiene standards in all operations.
• Handle resolving customer complaints and service recovery efficiently and professionally.
• Coordinate with suppliers and inventory management to prevent stock shortages.
• Prepare financial reports detailing sales, expenses, and profitability analysis.
• Monitor and manage food quality standards to maintain service consistency.
• Recruit, train, and develop staff to enhance productivity and service quality.
• Schedule and supervise staff shifts to ensure coverage and optimal productivity.
• Conduct regular staff meetings to communicate objectives and operational changes.
• Analyze market trends to adapt and modify menu offerings accordingly.

Requirements

• Bachelor's degree in Business Management or Hospitality preferred but not mandatory.
• Previous experience in food service management with leadership responsibilities required.
• Strong understanding of food safety practices and regulations is essential.
• Excellent communication and interpersonal skills to lead diverse teams.
• Proven problem-solving ability with a focus on customer service solutions.
• Ability to analyze financial statements and manage branch budgets efficiently.
• Flexibility to work in different shifts including weekends and holidays as needed.