Retail Associate (225-722)

A Retail Associate plays a critical role in delivering excellent customer service and driving sales in a retail environment. They are responsible for assisting customers with their purchases, providing product information, and ensuring that the store is visually appealing and well-stocked. A successful Retail Associate has excellent communication and interpersonal skills, is attentive to customer needs, and is adept at handling transactions efficiently. This position requires the ability to work in a fast-paced environment, multitask effectively, and maintain a positive attitude. Retail Associates are also involved in maintaining the store's cleanliness, setting up displays, and contributing to the store's sales goals by actively promoting products and services.

Responsibilities

• Greet customers warmly and create a welcoming store atmosphere.
• Provide accurate information and assistance about products and services.
• Assist customers with selecting and finding products to ensure satisfaction.
• Operate cash registers and process transactions efficiently and accurately.
• Maintain store cleanliness and organize products on the sales floor.
• Ensure shelves are stocked and visually appealing for customers.
• Handle customer inquiries and resolve complaints professionally and effectively.
• Stay updated on current promotions, policies, and store initiatives.
• Participate in inventory counts and management to ensure accurate stock levels.
• Set up displays and promotional materials to enhance product visibility.
• Collaborate with team members to achieve store sales targets and goals.
• Engage customers in upselling and cross-selling to enhance their shopping experience.

Requirements

• High school diploma or equivalent, with relevant retail experience preferred.
• Strong interpersonal skills and the ability to build customer rapport.
• Ability to work a flexible schedule, including weekends and holidays.
• Proficiency in operating POS systems and handling cash transactions.
• Ability to stand for extended periods and perform physical tasks.
• Excellent communication skills to interact effectively with customers and team members.
• Must be detail-oriented, organized, and capable of multitasking efficiently.