Residential Services Coordinator Customer Support Service Manager

Company Description

About us :

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletizing, packaging, sortation, and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We were founded in 1935 and are independent and privately owned in the 3rd generation and are present in more than 70 countries worldwide.

Our mission statement of “long-term success, not short-term profit” isn’t only focused on financial success, but also underpins the value we attach to the relationships between our employees.

Job Description

Coordination:

• Coordinate from HO to Residential sites to achieve the committed Service level agreements with customer and ensure all the required support to RS Site Manager/In charges
• Work closely with Hotline / P&C / Automation / Global RS CoC to provide necessary support to Sites.
  
  

• Spare requirements received from RS sites to be validated and routed to Procurement and execution team for raining PO to vendors and ensure materials reaches the site.
  
  

• Liase with Manager Factory - BIL / BCAS / AEPs sections to ensure the required documentation for security clearance / programmes are submitted on time.
• Prepare and share documents for any audits at sites by coordinating with P&C, Manager Factory.
  
  

• Coordinate with 3rd party manpower deployed at sites and ensure their billings, Salary, EPF and other HR statutory compliances are followed and submitted on time.
• Review the performance of 3rd party manpower deployed vendor aling with RS Managers
• Ensure all the bills received from Sites are submitted to Finance HO on time for payment.
• Key Result Areas
• Site coordination
• Ensure SLA achievements at sites.
• Vendor management
• Key Interfaces
  
  

• Interesting, challenging projects with Global MNCs, working on innovative technologies
• Exposure to niche skills and learning opportunities
• Talented, passionate, and collaborative team - the best experts within the industry
• Flexibility and autonomy