IS Service Manager

Me ABB:llä autamme teollisuutta juoksemaan nopeammin ja puhtaammin. Meillä edistys on odotettavissa - sinulle, tiimillesi ja koko maailmalle. Maailmanlaajuisena markkinajohtajana annamme sinulle sen, mitä tarvitset sen toteuttamiseen. Se ei ole aina helppoa, kasvaminen vaatii sisua. Mutta ABB:llä et koskaan juokse yksin. Run what runs the world.

Tämä Positio Raportoi

IS Domain Lead-R&D,Engineering&Pro Mgmt

Motion Global IS Service Manager – preferred countries: Finland, Poland, India and any other Motion countries

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing and circular solutions for customers, industries, and societies. With our digitally enabled drives, motors and services we support our customers and partners to achieve better performance, safety and reliability. To help the world’s industries outrun – leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day. go.abb/motion

This role is open globally, but location is set in Finland, Poland, India or any other Motion countries. The work model is hybrid .

As IS Service Manager, you are accountable for all measures that support the applications falling within the scope of Motion IS PLM Domain. Major focus would be on Application Management of PLM, CAD and integrated Platforms with functional management of Support Teams to deliver IS application Services meeting the demand generated by the Domain at agreed SLAs with Business. The IS Service Manager is responsible for overseeing all activities related to the applications within the Motion IS PLM Domain. This role focuses on managing PLM, CAD, and integrated platforms, ensuring the effective delivery of IS application services that meet the domains demands and agreed-upon SLAs.

Key Responsibilities

• Deliver and maintain IS solutions within the assigned domain, ensuring alignment with business needs and compliance standards.
• Manage cloud infrastructure and applications, focusing on performance, security, and cost optimization.
• Oversee end-to-end service delivery, including project management, testing, training, user support, and quality assurance.
• Ensure compliance and security through regular audits, adherence to ABB policies, and proactive risk management.
• Lead application lifecycle management, including deployments, hosting, incident handling, and service desk coordination.
• Drive continuous improvement in service delivery processes, asset management, and license/infrastructure cost efficiency.
• Support strategic planning and budgeting, collaborating with stakeholders on roadmaps, RFPs, and cost forecasting.
• Build and lead high-performing teams, ensuring skills development, resource planning, and alignment with service levels.
  
  

• Extensive 10 years of relevant experience working on PLM/CAD or other Engineering Applications
• Excellent IS developing and operations skills, deep understanding of the overall context of business processes & technologies
• Prior experience in leading IS people (direct or indirect)
• Experience of identifying and resolving issues between team members or other teams
• Capacity to translate business requirements into technical IS capabilities and solutions
• Relevant experience in project planning and execution as well as economic aspects of system management and life cycle
• Sound knowledge of ITIL processes & very good knowledge of IS Infrastructure (Cloud Hosting)
• Strong in information management, computer systems, business engineering or similar field