Mobile Technician (225-914)

A Mobile Technician is a skilled professional responsible for diagnosing, repairing, and maintaining a variety of mobile devices, including smartphones, tablets, and other portable electronics. The technician collaborates closely with clients to understand their issues and provides efficient and effective solutions. This role requires a keen eye for detail, strong problem-solving skills, and a deep understanding of various mobile operating systems and hardware components. Mobile Technicians may work independently or as part of a larger team, often requiring them to travel to client sites to conduct repairs. They must stay updated on the latest technological trends and advancements and strive to deliver exceptional customer service at all times.

Responsibilities

• Diagnose and troubleshoot a variety of issues with mobile devices effectively.
• Repair or replace faulty hardware components such as screens, batteries, and ports efficiently.
• Install, configure, and update operating systems and software on mobile devices.
• Provide expert advice to clients regarding mobile device care and maintenance practices.
• Maintain detailed records of repairs, parts replaced, and services provided to clients.
• Stay informed about the latest mobile technology trends and industry standards.
• Conduct regular device tests to ensure repairs meet quality and performance standards.
• Order and manage inventory of replacement parts and tools as needed for repairs.
• Respond promptly to customer inquiries and provide estimates for repair costs and times.
• Ensure compliance with health and safety regulations while conducting repairs on-site.
• Collaborate with team members to share knowledge and improve technical expertise.
• Participate in professional development activities to enhance skills and stay current in the field.

Requirements

• Proven experience as a mobile technician or in a similar technical role.
• Strong knowledge of mobile devices, OS, and hardware components is essential.
• Ability to diagnose and solve technical issues quickly and accurately.
• Excellent communication skills for interacting with clients and team members.
• Familiarity with various mobile repair tools and testing equipment is required.
• Possess strong organizational abilities and attention to detail in repair documentation.
• Willingness to stay updated with the latest industry trends and technological innovations.