Guest Service Associate - Housekeeping (225-827)

As a Guest Service Associate in Housekeeping, you play a pivotal role in enhancing the experience of visitors and guests, ensuring that cleanliness and comfort are consistently maintained at the highest standard. This role is essential for creating a welcoming environment, as you will be responsible for upholding the hotel's cleanliness standards and addressing any guest requests promptly and courteously. You'll have the opportunity to interact with guests from various backgrounds, offering assistance and a friendly atmosphere that enhances their stay. A successful Guest Service Associate in Housekeeping is detail-oriented, possesses effective communication skills, and exhibits a passion for customer service and hospitality. You're not just cleaning rooms; you're ensuring that every guest feels valued and welcomed throughout their entire stay.

Responsibilities

• Clean and maintain guest rooms, bathrooms, and public areas to high standards.
• Ensure all linens are changed daily and supplies replenished for guest comfort.
• Inspect rooms for cleanness, damages, and report maintenance issues promptly.
• Respond to guest requests and inquiries with courtesy and efficiency.
• Stock and maintain housekeeping carts with adequate supplies and items.
• Assist in laundry operations when necessary, including pressing and folding.
• Follow all company safety and security procedures to ensure a secure environment.
• Communicate effectively with the front desk to report room status and guest needs.
• Attend staff meetings and participate in ongoing training opportunities.
• Provide excellent customer service to ensure guest satisfaction and loyalty.
• Adhere to health and hygiene regulations to guarantee the safety of guests.
• Report lost and found items to the housekeeping manager for proper handling.

Requirements

• High school diploma or equivalent, previous housekeeping experience is a plus.
• Excellent attention to detail and ability to maintain high cleaning standards.
• Strong communication skills for effective guest interaction and teamwork.
• Ability to perform physical tasks such as lifting and standing for long periods.
• Flexibility to work various shifts including weekends and holidays.
• Demonstrated ability to use cleaning equipment and products safely.
• Commitment to delivering a high level of customer service and satisfaction.