Job Description

As a Customer Care Executive, you will play a pivotal role in delivering exceptional customer service to our valued clients. You will be the face of our organization, providing support and ensuring customer satisfaction through various communication channels. Your ability to effectively communicate, listen, and resolve issues will significantly contribute to maintaining our company's reputation and building long-lasting relationships with our customers. This role requires a proactive approach to problem-solving, a strong understanding of our products and services, and a commitment to providing the highest level of customer service. Working closely with other departments, you will ensure that customer inquiries and issues are resolved efficiently and to the customer's satisfaction.


Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Maintain a positive and empathetic attitude toward customers at all times.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Identify and assess customers’ needs to achieve satisfaction and loyalty.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Keep records of customer interactions, transactions, comments, and complaints accurately.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Liaise with other departments when necessary to resolve customer inquiries and issues.
  • Follow communication procedures, guidelines, and policies of the company effectively.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Stay informed about company products, services, and policy changes to provide accurate information.
  • Collaborate with team members to improve the customer service experience and satisfaction.

Requirements

  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening abilities are essential.
  • Familiarity with CRM systems and practices to manage customer interactions effectively.
  • Customer orientation and ability to adapt/respond to different characters and scenarios.
  • Excellent communication and presentation skills, both written and verbal.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • High school diploma or equivalent is required; additional certification is a plus.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: India City: Gujarat
Company Website: https://www.talentmate.com Job Function: Customer Service
Company Industry/
Sector:
Recruitment & Staffing

What We Offer


About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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