Junior Key Account Manager (225-831)

The position of Junior Key Account Manager is a vital role within our company, focusing on nurturing and expanding our relationships with key clients. As a Junior Key Account Manager, you will play a critical role in supporting senior management to ensure client satisfaction, maintain business continuity, and enable growth. This dynamic position requires efficient communication skills, a proactive approach to problem-solving, and the ability to work collaboratively with cross-functional teams. Your main objective will be to understand client needs, optimize service delivery, and ultimately foster enduring partnerships. This is an excellent opportunity for a motivated individual to develop their career in a results-oriented environment with substantial opportunities for personal and professional growth.

Responsibilities

• Assist senior account managers in developing and maintaining strategic client relationships.
• Work collaboratively with internal teams to ensure seamless service delivery to clients.
• Prepare and deliver presentations to communicate important updates and performance reports to clients.
• Actively participate in meetings to discuss strategies for improving client satisfaction and achieving targets.
• Conduct thorough market research to identify potential business opportunities and client needs.
• Manage client queries and complaints promptly, providing effective solutions and services.
• Establish and maintain comprehensive client databases and documentation.
• Analyze client feedback and data to develop strategies for service improvement.
• Coordinate with marketing and sales teams to align client strategies with business objectives.
• Ensure compliance with company policies and standards while handling client accounts.
• Assist in identifying opportunities for upselling and cross-selling to enhance revenue streams.
• Track and report on client KPIs and performance metrics to management.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in account management, sales, or customer service roles.
• Excellent verbal and written communication skills for effective client interaction.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Detail-oriented with exceptional organizational and time-management abilities.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work collaboratively within a team and independently when required.
• Passion for delivering exceptional customer service and fostering client relationships.