Key Account Manager (225-628)

A Key Account Manager plays a critical role in managing and maintaining long-term relationships with a company's most important clients. They act as a strategic partner to the organization’s key accounts, focusing on fostering trust, driving customer success, and delivering superior service. The Key Account Manager is responsible for understanding the client’s business needs and objectives, offering tailored solutions to meet those needs, and ensuring the delivery of products or services in a timely manner. They work closely with various departments within the organization to ensure that promises are kept and that client expectations are exceeded. The ideal candidate will possess excellent communication skills, a proactive approach to client service, and a strong ability to solve problems and think strategically to add value to both the client's business and the company.

Responsibilities

• Manage and develop strong long-term relationships with key accounts.
• Serve as the lead point of contact for all key client issues.
• Build and maintain strong, long-lasting customer relationships to foster loyalty.
• Negotiate contracts and agreements to maximize profit for the company.
• Collaborate with sales team to identify and grow opportunities within territory.
• Communicate client needs and demands to internal teams effectively.
• Ensure the timely and successful delivery of solutions according to client needs.
• Identify areas for improvement in service delivery or client satisfaction.
• Provide regular updates on account status, including forecasts and tracking metrics.
• Participate in the development and implementation of client-specific strategic plans.
• Resolve any customer issues or complaints with a problem-solving approach.
• Report on the progress of initiatives and goals to internal and external stakeholders.

Requirements

• Bachelor’s degree in Business Administration, Sales, or related field.
• Proven experience as a Key Account Manager or similar role in sales.
• Strong communication and interpersonal skills are essential for success.
• Proficiency in CRM software and strong technical skills are required.
• Ability to manage multiple accounts and projects with exceptional organization.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Advanced negotiation skills and experience building strategic client relationships.