IT Support Specialist

Are you a tech-savvy individual with a passion for problem-solving and helping others? We are seeking an enthusiastic IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will be the go-to person for resolving all technical issues, ensuring seamless operation of IT systems, and providing exceptional support to our users. Your role will involve troubleshooting hardware and software issues, setting up new systems, and maintaining IT infrastructure. You will work closely with our dedicated team to manage updates, backups, and security protocols, ensuring optimal performance and data safety. If you possess excellent communication skills, a keen analytical mindset, and the ability to thrive in fast-paced environments, this opportunity is perfect for you. Join us to make a difference by enhancing user experience and maintaining the technological backbone of our organization.

Responsibilities

• Provide first-level technical support and resolve hardware/software issues promptly.
• Diagnose and troubleshoot system errors through comprehensive analysis of logs.
• Install and configure hardware components like desktops and printers efficiently.
• Manage software installations and updates to maintain optimal system performance.
• Coordinate with vendors for technical assistance and equipment resolutions.
• Configure user accounts and access permissions following IT security policies.
• Conduct regular system audits to ensure compliance with IT standards.
• Monitor network performance and maintain network infrastructure stability.
• Provide training and guidance on new technologies and system functionalities.
• Document technical procedures and create comprehensive user manuals efficiently.
• Assist in the execution of IT projects and system upgrades successfully.
• Respond to user inquiries and ensure timely resolution of all IT support requests.

Requirements

• Bachelor's degree in Computer Science, IT, or related technical field.
• Three years of experience in IT support or technical troubleshooting.
• Strong understanding of operating systems such as Windows and macOS.
• Proficient with network administration, including TCP/IP and DHCP protocols.
• Excellent problem-solving skills and attention to technical details.
• Effective communication abilities for remote and in-person user support.
• Certifications such as CompTIA A+, Network+ are highly regarded.